Warehouse Operations Manager

Warehouse Operations Manager

c£55k + Excellent Benefits

Worcestershire

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Our client is a leading FMCG distributor seeking a Warehouse Operations Manager to lead day-to-day activity at its Worcester site while delivering a structured programme of continuous improvement across people, processes, systems and performance.

Reporting to the General Manager, you will lead Warehouse Shift Managers and Supervisors and have overall responsibility for an operation of approximately 120 FTEs. The role has an equal focus on operational delivery and improvement: ensuring safe, reliable and cost-effective performance today, while identifying, prioritising and implementing changes that improve productivity, service, quality and cost over the longer term.

Key Accountabilities as Warehouse Operations Manager:

• Operational management: Take full ownership of day-to-day warehouse activity, ensuring customer, service, safety, quality, cost and productivity targets are consistently achieved.
• Continuous improvement: Build and maintain a practical improvement roadmap, using operational data and frontline insight to identify opportunities, define priorities and deliver measurable benefits.
• People leadership: Lead, coach and develop Shift Managers, Supervisors and warehouse colleagues, setting clear expectations, strengthening capability and creating an accountable, customer-focused culture.
• Performance management: Establish a disciplined operating rhythm of daily reviews, KPI analysis and action tracking; address performance gaps quickly and remove recurring causes of failure.
• Process optimisation: Review inbound, storage, replenishment, picking and despatch processes to improve flow, labour utilisation, stock accuracy and customer service.
• Financial control: Manage labour, consumables, assets and other warehouse costs within agreed budgets, developing robust business cases and tracking the benefits of improvement activity.
• Standardisation and sustainability: Develop, document and embed standard operating procedures so that improvements are sustained, shared and understood across all shifts.
• Safety and compliance: Ensure all legal, audit, health and safety and company standards are met or exceeded, with effective corrective actions and a culture of proactive risk reduction.
• Change leadership: Lead the implementation of operational changes, engaging colleagues early, communicating the rationale and expected benefits, and adapting delivery to secure adoption.
• Collaboration: Work closely with the General Manager, other depots and cross-functional teams to resolve constraints, share best practice and maintain end-to-end service levels.

The Ideal Person for the Warehouse Operations Manager role:

• Proven experience leading a sizeable, fast-paced FMCG warehouse operation, ideally across multiple shifts.
• A strong record of delivering daily operational targets while also leading sustainable improvements in productivity, service, quality, safety or cost.
• Practical experience of continuous improvement methodologies and structured problem-solving; Lean or Six Sigma exposure would be advantageous.
• Strong analytical capability, with the confidence to interpret KPIs, identify root causes, quantify opportunities and track realised benefits.
• Effective budget, labour and resource management skills, with sound commercial judgement.
• An engaging and visible leadership style, with evidence of coaching managers, developing teams and building accountability.
• Excellent planning, communication and stakeholder-management skills, including the ability to lead people effectively through change.
• A pragmatic, hands-on approach: equally comfortable managing immediate operational priorities and driving longer-term transformation.

Apply now for immediate consideration.